@RosabethKanter 12:55 - 28 Feb. 2013
Rosabeth Moss Kanter | 11:22 AM March 22, 2010
Turbulent times put leaders to the test. How people handle unwelcome surprises and unexpected blows to the best-laid plans can exacerbate a run of bad luck — or turn things in their favor. Traumatic change is hard enough without adding insult to injury. When crises occur, leaders need to know how to avoid the traps that make it harder to recover. Here are 13 common mistakes and some guidelines for avoiding them.
1. Pressure to act quickly undermines values and culture.
Leaders take drastic steps quickly with no time to explore
alternatives. Values about participation, involvement, or concern for
people disappear. Cynicism grows.
Solution: Avoid the temptation to announce instant
decisions. Find issues that can benefit from employee input and assign
teams to tackle them.
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